Question 1

How do I order?

Accepted Answer

You can place your order via our website (www. theburntblackcookie.com)  Select your favorite cookie flavors and click Add to Oven.. Also you can order via Instagram and Facebook Shop. However, if you order through social media flavors are limited.

Question 2

How long will it take for me to receive the cookies?

Accepted Answer

Please allow 2-5 business days to complete your order before shipping. Shipping usually takes up to 3-5 business days. US shipping only. Local pick up and delivery available.
Once we ship your order we are not in control of the postal services delivery time. Delays are possible due to weather conditions.

Question 3

Will the cookies be stale when I receive them?

Accepted Answer

Nope! We don't bake them until you order. Our cookies are quaranteed fresh! They are tightly sealed, and the estimated shelf life is 2-3 weeks or 2 months refrigerated.

Question 4

How do I contact customer support?

Accepted Answer

You can give us a call at 678-827-CYKE (2953), or fill out the message form below. We typically respond within 24 hours.

Question 5

Where is my order?

Accepted Answer

We know the anticipation is sweeter than a freshly baked cookie, and we're working diligently to get your order to you ASAP! Our team is carefully crafting and packing your treats with love, ensuring every bite is worth the wait.
Rest assured, your order is on its way to your doorstep, ready to bring smiles and sweetness to your day. Keep an eye on your email for tracking updates, and in the meantime, imagine the delightful aroma of our goodies wafting your way. 🤗📦🍪 #ComingSoon #CheckYourEmail

The Burnt Black Cookie™

Frequently Asked Questions

Frequently asked questions

How do I order?

How long will it take for me to receive the cookies?

Will the cookies be stale when I receive them?

How do I contact customer support?

Where is my order?

We're Here to Help!