Frequently asked questions

You can place your order via our website (www. theburntblackcookie.com) Select your favorite cookie flavors and click Add to Oven.. Also you can order via TikTok, Instagram and Facebook Shop. However, if you order through social media flavors are limited.

Please allow 2-5 business days to complete your order before shipping. Shipping usually takes up to 3-5 business days. US shipping only. Local pick up and delivery available. Once we ship your order we are not in control of the postal services delivery time. Delays are possible due to weather conditions.

Nope! We don't bake them until you order. Our cookies are quaranteed fresh! They are tightly sealed, and the estimated shelf life is 2-3 weeks or 2 months refrigerated.

You can give us a call at 678-827-CYKE (2953), or fill out the message form below. We typically respond within 24 hours.

We know the anticipation is sweeter than a freshly baked cookie, and we're working diligently to get your order to you ASAP! Our team is carefully crafting and packing your treats with love, ensuring every bite is worth the wait. Rest assured, your order is on its way to your doorstep, ready to bring smiles and sweetness to your day. Keep an eye on your email for tracking updates, and in the meantime, imagine the delightful aroma of our goodies wafting your way. 🤗📦🍪 #ComingSoon #CheckYourEmail