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Let us know how we're doing. Your feedback is what helps us grow and we strive to deliver quality products and superb customer service. The Burnt Black Cookie™ Support Frequently Asked Questions Frequently asked questions General How do I order? You can place your order via our website (www. theburntblackcookie.com) Select your favorite cookie flavors and click Add to Oven.. Also you can order via Instagram and Facebook Shop. However, if you order through social media flavors are limited. How long will it take for me to receive the cookies? Please allow 2-5 business days to complete your order before shipping. Shipping usually takes up to 3-5 business days. US shipping only. Local pick up and delivery available. Once we ship your order we are not in control of the postal services delivery time. Delays are possible due to weather conditions. Will the cookies be stale when I receive them? Nope! We don't bake them until you order. Our cookies are quaranteed fresh! They are tightly sealed, and the estimated shelf life is 2-3 weeks or 2 months refrigerated. How do I contact customer support? You can give us a call at 678-827-CYKE (2953), or fill out the message form below. We typically respond within 24 hours. Where is my order? We know the anticipation is sweeter than a freshly baked cookie, and we're working diligently to get your order to you ASAP! Our team is carefully crafting and packing your treats with love, ensuring every bite is worth the wait. Rest assured, your order is on its way to your doorstep, ready to bring smiles and sweetness to your day. Keep an eye on your email for tracking updates, and in the meantime, imagine the delightful aroma of our goodies wafting your way. 🤗📦🍪 #ComingSoon #CheckYourEmail FAQ We're Here to Help! Fill out the form with any quarry on your mind and we'll get back to you as soon as possible Last Name First Name Email Phone Leave us a message... I want to subscribe to the newsletter. Submit Thanks for submitting!

Please contact customer support within 24 hours of delivery if you have an issue with your order. The Burnt Black Cookie™ Shipping Policy The Burnt Black Cookie™ has 2 methods of delivering our cookies: 1. Hand Delivered by a The Burnt Black Cookie™ employee. Must be within 15 mile radius. 2. Delivered by a US postal carrier. Once your order is ready for delivery you will receive tracking information via email. Please Allow up to 5 business days to complete your order before shipping. . We are not responsible for delays from the shipping carrier. You must contact the carrier for any questions regarding your product once it has left our facility. Please contact customer support within 24 hours of receiving if you have an issue with your order. Return & Exchange Policy We do not accept returns for the consumable goods. All sales are final sale. No cancellations and no refunds. Please contact customer support within 24 hours of delivery if you have an issue with your order.

Gourmet Cookies Authentically made in our Covington Cottage Kitchen with love. We use only the finest, most flavorful local ingredients! The Burnt Black Cookie™ Contact Phone 678-827-CYKE (2953) Email info@authenticbakingcompany.com Social Media First Name Last Name Email Message I want to subscribe to the newsletter. Thanks for submitting! Send We currently do not have any open positions, but we are accepting applications. If you are interested in applying please fill out the contact form and we will notify you once a position becomes available.